The Alliance Implementation Manager serves as the overall project manager for new Alliance Clients, covering primarily reimbursement accounts (FSA, HSA, HRA and Commuter) COBRA and Direct Bill accounts. The Alliance Implementation Manager is accountable for managing the implementation project for new clients. The Alliance Implementation Manager works with Technical Support, Client Services, IT, Operations, Clients and Vendors providing overall project management by managing a timeline and project plan based on the project scope in connection with TRI-AD’s H&W administrative systems. The Alliance Implementation Manager is responsible for gathering and documenting requirements, performing analysis, data support, configuration, update and documenting meeting notes throughout the project and monitoring the project to ensure all deliverables are met.
Essential Duties and Responsibilities:
Minimum Qualifications, Education and Experience:
Key Knowledge, Skills, Abilities and Competencies:
The Alliance Client Service Manager serves as the overall account manager for our Alliance Clients covering primarily reimbursement accounts (FSA, HSA, HRA and Commuter) COBRA and Direct Bill accounts. The Alliance Client Service Manager is accountable for managing the scope of services for each client and acting as the project manager on all client projects. The Alliance Client Service Manager works with the Reimbursement and Continuation of Benefits Operations Team, Participant Services, and the Alliance Partners, Clients and Participants to research, resolve and respond to client, participant, and plan issues for all clients engaged in Reimbursement and Continuation of Benefits services.
The Information Technology Risk and Compliance Specialist will be responsible for all aspects of TRI-AD’s information technology risk management programs and compliance activity.
The Software Development Team Lead will report to the Software Development Director, overseeing a small team of software developers, in-house and offshore, for specific business application development projects.
The Domino Software Developer will provide software development support for an existing web-based Domino application. TRI-AD develops and maintains a proprietary benefits enrollment application using Domino as the web-based front end. This position would report to the Director of Health & Welfare Production Support.
Position Summary: The Network Support Engineer is responsible for providing high-quality customer service to TRI-AD’s end-users and maintaining optimal IT Operations by assisting the Sr. Network Systems Engineer and Director of Operations with network components, desktop computing environment, related peripherals, end-user training and offering preventative hardware solutions. The Network Support Engineer will assess technical needs and metrics to provide strategic assessments and reports as well as identify, replicate, and troubleshoot to resolve end-user network problems.
The Data Programmer/Analyst is responsible for the data management exchange function between TRI-AD and clients. This includes managing file exchanges for new client implementations, changes and ongoing electronic data interchanges. This position will work with clients to establish data requirements and program required data formatting specs, validation routines and work flow interchanges. The Data Programmer/Analyst will also set up secure electronic transmission processes, develop reports, conduct research, troubleshoot data issues and assist with system configuration, testing and data import into various administration systems.
The Participant Services Supervisor oversees the day-to-day operations of the Participant Services Center (call center), ensuring that TRI-AD customer service is within company standards.
The Participant Services Associate effectively responds to incoming participant calls and emails and professionally assists participants using available resources and sound judgment.
The Documents Coordinator supports the Reimbursement, Continuation of Benefits (COBRA), and Consolidated Billing teams ensuring participants documents are processed accurately and timely on a daily basis.
Wendy, 20 Years"The main reasons I have stayed with TRI-AD for 20 years are that I believe in TRI-AD's values and I appreciate the caring environment for the employees. I enjoy the Associates I work with and the relationships I've built, both while enduring the challenges and enjoying the successes together."
Christine, 9 Years"I like working at TRI-AD because of the integrity I see in all levels of the company. The work environment is friendly and lends to the feeling of being part of a team. I LOVE my job!”
Steve Fritsche, 16 years"I like working at TRI-AD because I am encouraged to use my creativity to find ways to delight our clients."
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