Open Positions

Current opportunities to join our team:

Senior Network Systems Administrator

Position Summary:

The Network Systems Administrator is responsible for the efficient operation of the company’s WAN, LAN, telecommunication operation, network core and backbone, security, storage area networks and storage units, server architecture and operation, Active Directory architecture and implementation, disaster recovery and data center operations, VMware, and data integrity. He/she will also assist in supervising and supporting desktop computing environment, related peripherals, and end-user support. The Network Systems Engineer assists the Director of IT Operations in maintaining an optimized IT operation. This will include project management and implementation, vendor management and purchasing, life cycle management, knowledge management, change and configuration management, and ITIL fundamentals in accordance with standards and project/operational requirements for all office locations. Other duties can include SQL DB maintenance, SharePoint administration, troubleshooting and repair of cabling and termination points, workstations and network security, and will document processes and pertinent information in company knowledgebase tools. Will perform other duties as assigned.

Essential Duties and Responsibilities:

  • Install and configure end-user workstations and related hardware/software
  • Perform needs assessment of all servers, including installation of additional hardware to improve performance where necessary to support company IT operations
  • Demonstrate advanced knowledge of VMware; VCenter, VMotion, create data pools, VM guests, migrations, Hot-add memory\CPU\Storage, ESXi and VSphere upgrades, SRM and DRS
  • Demonstrate advanced knowledge of Windows Server 2008/2012/2016, Active Directory 2008/2012/2016, GPOs, Terminal Services Server, Windows 7/8/10, Lotus Notes, Exchange 2013, Office Suite 07 -13, Sharepoint, SQL Management Studio, IIS 6/7
  • Setup and maintain server and network architecture
  • Demonstrate advanced understanding of ITIL and IT management standards, Security + standards in alignment with CISSP, and Network+ standards
  • Understand network protocols, TCP/IP sub-netting, OSPF, DNS, DHCP, NAT, DMZ, network port services, and IPSEC
  • Possess skill level for VoIP phones: Program Hunt groups and ACD, move extensions, configure new phones, and troubleshoot issues
  • Ensure that physical network connections (e.g., Ethernet jacks, VoIP Phones) are in proper working order
  • Serve as an escalation point for support, system monitoring, configuration management, asset management, and environmental controls
  • Demonstrate advanced understanding of VLAN’s and configuring switches, wireless access points, firewalls and configuration, IDS (Intrusion Detection System), WAF (Web Application Firewall), WAN integration, and ISP bandwidth monitoring
  • Maintain and troubleshoot storage area network, fiber channel and ISCSI connections, and storage related monitoring
  • Demonstrate advanced understanding of scripting and networking tools for network optimization and administration
  • Maintain and ensure firewall security relative to email filtering, content filtering, cyber security, load balancing and WAF
  • Assist with orientation and training of new staff
  • Help enforce Information Security as it relates to the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Compliance of HIPAA Privacy and Security and Internal TRI-AD IT policies and procedures is mandatory for all TRI-AD personnel
  • Assist in supervising and developing junior staff

Minimum Qualifications, Education and Experience:

  • Bachelor's degree preferred in Computer Science, Management Information Systems, Internet Security Systems, Computer Networking or Information Technology
  • If degreed: 2 + years’ experience as a Network Systems Administrator on a medium sized network of servers, desktop systems and communications devices using current technologies
  • Non-degreed: 4 + years’ experience as a Network Systems Administrator on a medium sized network of servers, desktop systems and communications devices using current technologies
  • Preferred: Network Platform Certification (i.e.; JUNOS, CCNP, Palo Alto), MCSE, Security+, Network+, A+, ITIL

Key Knowledge, Skills, Abilities and Competencies:

  • Ability to architect and maintain a 200+ node network, including firewalls, routers and switches
  • Advanced knowledge of current communication devices and protocols, server and desktop technologies
  • Ability to negotiate hardware/software service and technical support contracts with vendors
  • Ability to manage multiple projects, activities and tasks simultaneously
  • Physical demands include:
    • Telephone and computer utilization, sitting, standing, walking, climbing, lifting, bending, stooping, reaching, kneeling and carrying
    • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice; on call during non-working hours
    • Travel will be required to co-location facilities and remote offices 10%


Business Systems Analyst II

Position Summary:

The Business Systems Analyst (BSA) II position is the mid-level BSA position at TRI-AD. This position requires excellent employee benefits administration knowledge that supports managing our client’s benefits plans. The BSA II may also serve as the lead BSA on smaller, less complicated clients. The BSA II works closely with our client services and operations teams.
The BSA II role involves the analysis and documentation of client system requirements, configuration of benefits administration systems and management of election/payroll data file implementations and transmissions. Other significant functions include developing and managing less complex project plans/timelines, performing research and analysis of system and data management errors/discrepancies, and providing direct client support for day-to-day administration system and data management issues for less complex clients.

Essential Duties and Responsibilities:

  • Serve as a liaison to the IT programming and data management teams to resolve client issues and implement system changes under Senior BSA guidance
  • Lead the requirements gathering process for new client implementations and ongoing plan changes
  • Maintain client requirements document with changes and updates
  • Support Senior BSA and Client Service Managers when meeting with clients to provide technical benefits and systems consulting support
  • In some cases, serve as the sole systems support person in meetings
  • Identify and participate in process improvements across the H&W team to ensure consistent, efficient service delivery
  • Serve as escalation point of contact for client and vendor issues
  • Provide advanced support and ability to handle more complex system configurations
  • Apply detailed benefits knowledge while working with clients and their vendors to support their benefit plan requirements
  • Manage client technical issues by working and communicating effectively with the appropriate internal resources to identify the root cause, resolution, and alternatives
  • Provide data analysis by using advanced data analysis tools within Excel (e.g., Vlookup/Pivot Tables), entry level SQL tools, and various data comparison tools (e.g., Beyond Compare)
  • Support Senior BSA (and in some cases lead) the management of projects to ensure successful delivery
  • Provide detailed documentation of requirements for data/file implementations
  • Under general guidelines, perform more complex system configuration work
  • Lead the creation and ongoing management of client Plan Definition Documents (PDD)
  • Participate, support, and often lead the systems-related components of the requirements gathering and system design processes for system changes
  • Lead the coordination and requirements gathering for the IT programmers to develop/update incoming demographic files and outgoing payroll and carrier files
  • Participate and sometimes lead new system requirements, design, development support, and testing
  • Serve as lead BSA for new client implementations, mid-year changes and open enrollment updates onto TRI-AD’s administrative services platforms
  • Assist with training and development of the BSA I Associates
  • Support the Senior BSA with sales process, including RFP responses and participating in finalist meetings
  • Ensure all personal work is completed on-time with an extremely high level of accuracy
  • Adhere to standardized work processes, tools, and methodologies to improve quality and profitability
  • Assist with updating and tracking issues on client issues logs, as needed
  • Assist with documenting performance guarantees and processing metrics for clients
  • Demonstrate the ability to perform the role at a high level, including during our very busy open enrollment season; BSAs support very large and often complex clients and they are expected to communicate and present themselves professionally at all times

Minimum Qualifications, Education and Experience:

  • Bachelor’s degree or equivalent industry work experience
  • Minimum of five (5) years of experience working in some capacity within the health & welfare benefits brokerage or administration industry; employee benefits experience must include one or more of the following areas: eligibility and enrollment, consolidated premium billing, reimbursement plans (FSA, HRA, HSA, etc.), or COBRA
  • CEBS or equivalent employee benefits certifications preferred

Key Knowledge, Skills, Abilities and Competencies:

  • Strong understanding of all aspects of health & welfare employee benefits administration
  • Strong systems and data management skills including advanced spreadsheet (Excel) knowledge, understanding of databases principles with some SQL experience, and ability to implement new administration systems and processes as directed
  • Logical thinker with strong problem-solving abilities
  • Can identify complex patterns and relationships with sets of data and spot inconsistencies or errors
  • Ability to learn new concepts quickly and proactively seeks new opportunities for training & education
  • Proficient understanding of project management principles and applications
  • Excellent interpersonal communication skills
  • Clear, concise, and accurate oral and written communication skills
  • Ability to multitask and work on several projects simultaneously, while working under pressure to meet deadlines
  • Excellent planning and organizational skills
  • Capable of working well with diverse groups and individuals and willingness to assist where needed
  • Strong aptitude for quickly learning technical systems, methodologies and processes
  • Physical demands include:
    • General office work with some travel to client sites (via ground and air transportation)
    • Ability to travel to client sites with occasional overnight stays
    • While performing the duties of this job, Associate is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. Associate is frequently required to stand, talk and hear
    • During peak periods of annual enrollments and client implementations, overtime will be required


Participant Services Associate (Positions available in Phoenix, AZ and Escondido, CA)

Position Summary:

The Participant Services Associate effectively responds to incoming participant calls and emails and professionally assists participants using available resources and sound judgment.

Essential Duties and Responsibilities:

  • Respond to participant inquires via phone calls, emails and voicemails within standard service level agreements
    • Answer incoming call within 60 seconds
    • Emails received before 2pm must be answered the same day
    • Emails received after 2pm must be answered by 10am the following day
    • Voicemails received before 4pm must be responded to the same day
  • Comfortable navigating multiple internal software programs while troubleshooting participant issues
  • De-escalate calls using available resources
  • Identify and escalate issues that require additional research
    • Place the caller on hold while a ticket is entered to be submitted to the research team for investigation
  • Complete ongoing training to become well-versed in different plan areas
  • Backup other Participant Services team members
  • Assist with updating process and procedures
  • Assist with any other activity as needed
  • Act as a team player
  • Exceptional attendance is required to ensure participant calls are answered in a timely manner and work is distributed fairly amongst team members

Minimum Qualifications, Education and Experience:

  • High School Diploma or GED
  • Some college preferred, equivalent experience accepted
  • Current certifications in Flexible Compensation or COBRA administration a plus
  • 1+ years of customer service experience analyzing and solving customer problems, or 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
  • Experience administering employee benefit plans in one of the Health and Welfare areas: eligibility and enrollment, reimbursement plans (FSA, DCA, HRA, HSA etc.), continuation of benefits plans (COBRA, LOA, Retiree, Direct Bill), or Online Benefits Enrollment systems a plus

Key Knowledge, Skills, Abilities and Competencies:

  • Provide excellent customer service:
    • Patience: The ability to stay patient when the participant is confused and frustrated, meanwhile taking the time to truly figure out what the caller wants
    • Attentiveness: The ability to really listen to customer is crucial for providing great customer service
    • Clear communication skills: the ability to get to the problem at hand quickly and clearly communicate to customers, keep it simple and leave nothing to doubt
    • Positive attitude: maintain a cheery persona in spite of dealing with people who may be unhappy
  • Effective delivery of varied communication styles: The ability to understand your own natural style of communication and adapt that style to varied communications styles of others to ensure effective communication
  • Multitasking: the ability to approach multiple tasks and clearly establish which task is more important, then immerse yourself in immediate task, while not forgetting about what remains to be done next
  • Effective writing: the ability to craft a succinct response that addresses simple to complex inquiries in a tone that is appropriate for the intended audience, using proper organization, phrasing and grammar
  • Team player: the ability to willingly work in cooperation with others. This means being accountable, as the team counts on each member to be at work everyday in order for work distributed fairly and to maximize customer service. This includes arriving to work on time and taking breaks and lunches on time to insure that no individual team member is being inundated with calls because another Associate did not take his/her break on time. Maintain an encouraging and optimistic attitude to avoid spreading negative energy. Maintaining an encouraging an encouraging an optimistic attitude is key to creating a collaborative thriving environment
  • Exemplify TRI-AD core values: integrity, service, initiative, positive attitude, accountability and empowerment
  • Physical demands include:
    • General office work
    • Ability to sit for long periods of time
    • Additional hours may be required during peak periods
    • This position requires the person to physically be in the office


Wendy, 21 Years
"The main reasons I have stayed with TRI-AD for 21 years are that I believe in TRI-AD's values and I appreciate the caring environment for the employees. I enjoy the Associates I work with and the relationships I've built, both while enduring the challenges and enjoying the successes together."

Christine, 11 Years
"I like working at TRI-AD because of the integrity I see in all levels of the company. The work environment is friendly and lends to the feeling of being part of a team. I LOVE my job!”

Steve Fritsche, 18 years
"I like working at TRI-AD because I am encouraged to use my creativity to find ways to delight our clients."